Customer Service Software Guides & AI Agent Blogs | Udesk

Products

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Learn More >

Live Chat

We are always ready to serve all customers with fast and friendly responses

Learn More >

Call Center

Simplify your agents' business call management with various supporting features.

Learn More >

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Learn More >

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Learn More >

Video Chat

Deliver a more personalized customer service experience with video chat feature

Learn More >

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Learn More >

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Learn More >

Voice of Customer

Comprehensive insights to elevate customer experience

Learn More >

Solutions

Government

Digital solutions for efficient public service management.

Learn More >

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Learn More >

Cross-border Business

Smart tools to drive global growth and remove barriers.

Learn More >

Finance

AI-powered growth and optimized financial advisory services.

Learn More >

Manufacturing

Smart quality inspections to cut costs and boost output.

Learn More >

Enterprise

Optimize operations and accelerate digital transformation.

Learn More >

Retail & E-commerce

Upgrade service experience and marketing transformation.

Learn More >

Energy

Personalized services to boost brand image and satisfaction.

Learn More >

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Learn More >

Healthcare

Secure, personalized support for patient health and care.

Learn More >

Car

Intelligent systems for sustainable automotive development.

Learn More >

Startups

Agile AI solutions to support rapid growth and innovation.

Learn More >

Customers

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Learn more >

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

Learn more >

China Customs

Implementing 24/7 smart customer service

Learn more >

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Learn more >

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Learn more >

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Learn more >

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Learn more >

Bank Everbright

Improving banking service efficiency

Learn more >

CEBBbank

Improving outbound call efficiency

Learn more >

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Learn more >

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Learn more >

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

Learn more >

SONY

Improving customer service quality with automated processes and smart routing

Learn more >

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

Learn more >

RELX

Implementing an AI platform to improve customer service efficiency

Learn more >

Grup-Map

Integrating an omnichannel system to improve customer service quality

Learn more >

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Learn more >

Panda Delivery

Improving food delivery service efficiency

Learn more >

SF Express

Improving customer service quality with automated processes and smart routing

Learn more >

Shell

Costs down, efficiency up, and better management through data analysis

Learn more >

Renon Power

Implementing a chatbot to improve cost efficiency

Learn more >

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

Learn more >

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Learn more >

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Learn more >

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

Learn more >

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

Learn more >

SANY

Building an omnichannel customer service platform and multilingual customer service

Learn more >

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

Learn more >

Simplifying outbound calls with over 30 script sets

Learn more >

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Learn more >

Schneider

The AI bot integrates various product materials to create a unified smart service

Learn more >

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

Learn more >

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Learn more >

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Learn more >

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Learn more >

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Learn more >

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Learn more >

Baomi Technology

Improving service ticket handling efficiency

Learn more >

Search the whole station

AI contact center software

Best AI Contact Center Software 2026 | Udesk vs Zendesk

Zendesk dominates the European and American mature market with its mature global ecosystem, while Udesk focuses on Southeast Asian localization and...
29/06/2026 267
AI contact center software Udesk vs Zendesk Zendesk alternative for enterprise Guide
2026 Buyer’s Guide: AI Contact Center & Support Software

In 2026, AI contact center software has evolved from an optional operational tool to a core infrastructure for enterprise customer connection, serv...
29/06/2026 251
AI contact center software CCaaS buyer guide 2026 customer support software guide Guide

The article is original by Udesk

Expand more!

AI contact center software

Best AI Contact Center Software 2026 | Udesk vs Zendesk

2026 Buyer’s Guide: AI Contact Center & Support Software

The article is original by Udesk