Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Cloud Call Center

Interactive Voice Response (IVR): Definition, Benefits, and Steps

IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
12/01/2024 1344
Call Center Cloud Call Center Contact Center Product
How to supercharge your call center’s performance

An efficient and effective call center is crucial for delivering excellent customer service. However, many call centers struggle with long wait tim...
12/01/2024 669
Call Center Cloud Call Center Contact Center Product
8 Signs your business needs a call center

Are you wondering if you need a call center? Here are some signs that your business should incorporate call center software into your customer serv...
12/01/2024 738
Call Center Cloud Call Center Contact Center Product
Call Center 101: Definition, types, and how they work

In this article, we’ll provide you with all the information you need to know about call centers.
12/01/2024 2012
Call Center Cloud Call Center Contact Center Guide Product
Set up Your AI-Powered Call Center with Udesk

With Udesk powering the backend, businesses gain an intelligent, scalable platform for consistently delivering exceptional customer experiences.
11/01/2024 946
Call Center Cloud Call Center Contact Center Product
Call Center: Everything you need to know

This essay aims to provide a comprehensive overview of call centers, covering their purpose, operations, challenges and the future outlook of this ...
11/01/2024 967
Call Center Cloud Call Center Contact Center Product
What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern cal...
11/01/2024 1690
Call Center Cloud Call Center Contact Center Product

The article is original by Udesk

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