Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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AI Customer Service System

Intelligent Customer Service Robot: The “Wise Magician” of Enterprise Services

In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
06/11/2025 437
ai customer service AI Customer Service System Online Customer Service Software Product
Which Customer Service System Is Right for You? A Business Scenario-Driven Precise Selection Guide

Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
04/11/2025 412
ai customer service AI Customer Service System Online Customer Service Software Guide
2025 Customer Service Agent Product Recommendations

Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
28/10/2025 191
ai customer service AI Customer Service System Online Customer Service Software Guide
Hands-On AI Intelligent Customer Service: A Step-by-Step Guide to Building an Intelligent Customer Service System from Scratch

Enterprises choosing an intelligent customer service system essentially means selecting "stable technical support + controllable costs + sustainabl...
24/10/2025 584
ai customer service AI Customer Service System Online Customer Service Software Guide

The article is original by Udesk

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