Customer Service Software Guides & AI Agent Blogs | Udesk

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Live Chat

We are always ready to serve all customers with fast and friendly responses

Call Center

Simplify your agents' business call management with various supporting features.

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Video Chat

Deliver a more personalized customer service experience with video chat feature

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Voice of Customer

Comprehensive insights to elevate customer experience

Government

Digital solutions for efficient public service management.

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Cross-border Business

Smart tools to drive global growth and remove barriers.

Finance

AI-powered growth and optimized financial advisory services.

Manufacturing

Smart quality inspections to cut costs and boost output.

Enterprise

Optimize operations and accelerate digital transformation.

Retail & E-commerce

Upgrade service experience and marketing transformation.

Energy

Personalized services to boost brand image and satisfaction.

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Healthcare

Secure, personalized support for patient health and care.

Car

Intelligent systems for sustainable automotive development.

Startups

Agile AI solutions to support rapid growth and innovation.

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

China Customs

Implementing 24/7 smart customer service

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Bank Everbright

Improving banking service efficiency

CEBBbank

Improving outbound call efficiency

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

SONY

Improving customer service quality with automated processes and smart routing

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

RELX

Implementing an AI platform to improve customer service efficiency

Grup-Map

Integrating an omnichannel system to improve customer service quality

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Panda Delivery

Improving food delivery service efficiency

SF Express

Improving customer service quality with automated processes and smart routing

Shell

Costs down, efficiency up, and better management through data analysis

Renon Power

Implementing a chatbot to improve cost efficiency

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

SANY

Building an omnichannel customer service platform and multilingual customer service

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

3M

Simplifying outbound calls with over 30 script sets

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Schneider

The AI bot integrates various product materials to create a unified smart service

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Baomi Technology

Improving service ticket handling efficiency

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Live Chat

Video Chat vs Live Chat: When Video Actually Wins (And When It Backfires)

Choose a Video Chat Tool with video chat vs live chat guidance and when to use video support for teams weighing privacy and capacity.
17/08/2026 128
Live Chat video calling Video Chat Guide
Why AI Live Chat is Essential for Global Customer Support Expansion

AI Live Chat plays an important role in helping businesses expand global customer support by addressing key challenges such as language barriers, t...
06/08/2026 393
AI chat support Live Chat Guide
The Future of Real-Time Support: Predictive AI Live Chat Trends

Real-time support is shifting from reactive answers to predictive intervention. This article examines how AI Live Chat is moving beyond fast replie...
05/08/2026 258
AI chat support Live Chat Guide
Bridging the Gap: How AI Live Chat Enhances Human Agent Productivity

Live agents lose time when they must read histories, search policies, draft replies, and decide escalation paths while customers wait. A co-pilot m...
04/08/2026 365
AI chat support Live Chat Guide
Optimizing Your Website with AI Live Chat for Higher Conversion Rates

This article explains how AI Live Chat helps businesses turn website visitors into leads through instant answers, automated triggers, lead qualific...
04/08/2026 150
Live Chat Guide
Security First: Ensuring Data Privacy in AI Live Chat Interactions

This article explains how automated live chat solutions can protect customer data while supporting fast service. It outlines GDPR principles, HIPAA...
04/08/2026 203
Live Chat Guide
How to Set Up AI Live Chat on Your Website

Website and technical leads need AI Live Chat to launch with more than a visible widget. The setup must control where chat appears, what knowledge ...
03/08/2026 323
Live Chat Guide
AI Live Chat vs Human Agents: Finding the Right Balance

Choosing between automation and human service is an operating-design decision with direct effects on queue health, customer effort, and service ris...
30/07/2026 397
AI chat support Live Chat Guide
AI Live Chat: How Smart Chat Boosts Conversions & Support

Website visitors can leave when a buying question goes unanswered, while repeat after-sales requests keep support queues full. AI Live Chat connect...
30/07/2026 408
Live Chat Guide
WhatsApp Live Chat vs Website Live Chat: Which Wins?

Compare WhatsApp live chat vs website live chat on reach, open rates, async communication and engagement. Learn when to use each and how to unify t...
29/07/2026 511
Live Chat WhatsApp customer service Guide

The article is original by Udesk

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