Udesk, the Only Industry Player Selected in IDC’s “Outlook for China’s Intelligent Agent Market 2026” Report!

article summary：In March 2026, IDC, the world's leading IT market research and consulting firm, released the report "China Intelligent Agent Market 2025 Review and 2026 Outlook" (Doc#CHC54084426, March 2026). With its full-scenario matrix in the intelligent customer service Agent field, multimodal technical capabilities, and large-scale commercial implementation practices, Udesk was selected into the core vendor recommendation list in the report and became a typical representative enterprise of China's intelligent customer service Agent.

In March 2026, IDC, the world's leading IT market research and consulting firm, released the report "China Intelligent Agent Market 2025 Review and 2026 Outlook" (Doc#CHC54084426, March 2026). With its full-scenario matrix in the intelligent customer service Agent field, multimodal technical capabilities, and large-scale commercial implementation practices, Udesk was selected into the core vendor recommendation list in the report and became a typical representative enterprise of China's intelligent customer service Agent.

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