Customer Service Software Guides & AI Agent Blogs | UdeskUdesk Attends WAIC CONNECT MALAYSIA to Demonstrate Global Service Competitiveness
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article summary：Udesk took part in WAIC CONNECT MALAYSIA 2026, showcasing its global AI‑Agent solutions at an exclusive booth. Its CEO held high‑level dialogues with local telecom executives on Asia‑Pacific AI digital transformation. Southeast Asia stands as a key overseas market for Chinese AI firms. Udesk’s differentiated multi‑agent architecture delivers lightweight localized solutions, advancing its Asia‑Pacific globalization strategy.
Table of contents for this article
- 01 High-level Exchanges Showcase Core AI Agent Capabilities
- 02 Southeast Asia: A Core Overseas Hub for Chinese Enterprises in the Trillion-scale AI Track
- 03 Leverage Technological Advantages to Solve Pain Points of Global AI Deployment
- 》》Click to start your free trial of Udesk customer service solution, and experience the advantages firsthand.
Held on September 7–8 at the Kuala Lumpur Convention Centre, WAIC CONNECT MALAYSIA 2026 serves as a key overseas benchmark event of the World Artificial Intelligence Conference (WAIC). Focusing on AI technological innovation, scenario implementation and cross-border industrial collaboration, the summit gathered government and enterprise representatives from China and Malaysia, leading tech enterprises and ecological partners to explore new opportunities for the AI industry in the Asia-Pacific region.
As an honored participant, Udesk set up an exclusive booth at the event to showcase its AI Agent global service solutions. The team engaged in in-depth exchanges with global attendees, fully demonstrating the company’s robust strength in global AI services.
01 High-level Exchanges Showcase Core AI Agent Capabilities
Udesk’s booth attracted extensive attention during the exhibition. The Chairman of Telekom Malaysia and CTO of Axiata Group visited the booth successively, where Udesk’s CEO led the reception and introduced the technical capabilities, practical implementations and cross-border service ecosystem of Udesk’s AI Agent global service system.
Senior executives from leading local enterprises also paid visits, including the CTO and CEBO of Celcom Digi, CEO of Umobile, and CEO of fixed broadband operator Time. They exchanged in-depth views on the development of the Asia-Pacific intelligent industry, AI-driven digital transformation in the telecommunications sector, and the implementation of cross-border intelligent services. Udesk’s CEO highlighted solutions for multi-agent collaboration and operational efficiency improvement, gaining wide recognition and demonstrating Udesk’s outstanding cooperation value in Asia-Pacific AI services.
02 Southeast Asia: A Core Overseas Hub for Chinese Enterprises in the Trillion-scale AI Track
The Asia-Pacific region has become a core growth engine for the global AI industry, with its intelligent economic scale projected to reach USD 1.4 trillion by 2030 and sustain rapid long-term growth. Boasting a young population structure, strong industrial transformation demands and open digital policies, Southeast Asia has emerged as a pivotal market for Chinese AI enterprises’ global expansion.
As a high-end platform for scenario insight, industrial docking, technical communication and resource sharing, WAIC CONNECT MALAYSIA creates valuable opportunities for Chinese enterprises to deepen local layout in Southeast Asia.
03 Leverage Technological Advantages to Solve Pain Points of Global AI Deployment
With in-depth technological accumulation, Udesk has built a differentiated multi-agent collaborative architecture. Unlike traditional intelligent tools, it can independently complete business planning, intelligent task allocation, collaborative operation and full-process closed-loop management, perfectly adapting to complex overseas business scenarios.
Tailored to the characteristics of the Southeast Asian market, Udesk’s lightweight, highly adaptable and easy-to-implement intelligent solutions are fully aligned with local policies, user habits and industrial needs, enabling enterprises to rapidly complete localized intelligent upgrading, reduce costs and improve operational efficiency.
Udesk’s participation in WAIC CONNECT MALAYSIA marks a solid step forward in its Asia-Pacific globalization strategy. Moving forward, Udesk will continue to polish core AI Agent technologies and optimize multi-region adaptive intelligent solutions, empowering Chinese AI innovations to expand across the Asia-Pacific and enter the global market.
》》Click to start your free trial of Udesk customer service solution, and experience the advantages firsthand.
The article is original by Udesk, and when reprinted, the source must be indicated：https://www.udeskglobal.com/blog/udesk-attends-waic-connect-malaysia-to-demonstrate-global-service-competitiveness.html
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