Customer Service Software Guides & AI Agent Blogs | UdeskUdesk Debuts at 2026 APSARA Conference, Empowering New Customer Service Experience with Enterprise-Grade AI Agents
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article summary：Udesk showcased its "1+2+N" AI Agent product system and global service capabilities at the 2026 Cloud Qi Conference. Its enterprise‑grade intelligent agents deliver practical solutions for sectors like retail, finance and automotive. Udesk will further advance Agentic AI integration with business scenarios to boost digital productivity together with ecosystem partners.
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The 2026 APSARA Conference was held in Hangzhou from September 22 to 24. Centered on "Agentic AI", the conference covered the complete technical chain of Agentic applications, targeting in-depth transformations of digital productivity.
As a professional AI Agent manufacturer deeply engaged in the enterprise service sector, Udesk showcased its "1+2+N" AI Agent product system and global service system at the conference, fully presenting the latest achievements of enterprise-grade intelligent agents in platform architecture, product capabilities and industrial implementation, which attracted numerous attendees.
Udesk’s "1+2+N" AI Agent Product System
At the exhibition booth, Udesk displayed the full capability spectrum of its "1+2+N" AI Agent product system, as well as its implementation path of "accurate understanding, effective response and efficient execution" in real enterprise businesses, outlining a clear roadmap for the upgrading of enterprise digital productivity.
The "1" refers to the enterprise-grade intelligent agent platform. With a unified overall architecture, it integrates the full links of model access, knowledge engineering, tool invocation, task orchestration and memory management, enabling the shift of intelligent services from "dialogue-enabled" to "task-executable".
The "2" represents two core product lines: multimodal intelligent agents and voice intelligent agents. The multimodal product line covers multi-scenario text applications including intelligent customer service, marketing acquisition, knowledge Q&A and office efficiency improvement. The voice product line supports real-time voice businesses such as incoming call reception, intelligent outbound calling and agent assistance through integrated voice and semantic capabilities, realizing the vision of "service available via voice".
The "N" stands for a matrix of scenario-based intelligent applications accumulated for multiple industries including retail, manufacturing, finance, automotive and healthcare.
Global Empowerment via AI Agent Deployment at APSARA Conference
To address the localized pain points of Chinese enterprises going global and multinational enterprises, Udesk demonstrated its systematic global service capabilities at the event.
Global Data Center Coverage: Udesk provides low-latency and high-availability intelligent agent services on a proximity basis to ensure sustainable global business operations.
Global Multi-channel Access: It centrally manages customer touchpoints including websites, mobile applications, social media and phones, enabling seamless flow of service data.
Multi-language Support: It supports understanding, generation and real-time translation of dozens of languages, enabling localized deployment of intelligent agents in global markets.
Systematic Security and Compliance: Covering data encryption, privacy protection, permission governance and multi-regional compliance adaptation, it helps enterprises comply with regulatory requirements across different countries and regions.
In-depth Scenario Innovation Focused on New AI Agent Transformations
Udesk’s booth received continuous visits and in-depth consultations during the exhibition, and on-site product demonstrations gained positive feedback from industry clients and partners.
Udesk stated that it will take this exhibition as an opportunity to further integrate and innovate Agentic AI technology with enterprise scenarios, and cooperate with ecological partners to drive the comprehensive evolution of digital productivity in the intelligent agent era.
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The article is original by Udesk, and when reprinted, the source must be indicated：https://www.udeskglobal.com/blog/udesk-debuts-at-2026-apsara-conference-empowering-new-customer-service-experience-with-enterprise-grade-ai-agents.html
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