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HUAWEI CONNECT 2026: Udesk AI Agent Empowers Global Customer Experience Innovation

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article summary：At HUAWEI CONNECT 2026, Udesk, a key Huawei Cloud partner, exhibited enterprise‑grade AI Agent solutions at Booth H3‑B02 and hosted a themed forum. Centered on real‑world deployment scenarios, the event showcased its strengths in customer‑experience innovation. Several preliminary cooperation intentions were secured. Udesk will further deepen collaboration with Huawei’s ecosystem to empower enterprises with AI‑driven service transformation.

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HUAWEI CONNECT 2026 officially kicked off at the Shanghai World Expo Center and Shanghai World Expo Exhibition & Convention Center. As a core in-depth partner of Huawei Cloud, Udesk made a remarkable appearance at this prestigious industry summit, showcasing cutting-edge enterprise AI Agent technologies, full-scenario customer experience solutions, and cross-industry implementation cases. Udesk set up an exclusive booth for on-site exchanges and successfully hosted the Enterprise AI Agent and Customer Experience Innovation Practice Forum, joining industry leaders and enterprise peers to explore practical AI Agent deployment approaches and shape a new landscape of industrial digitalization.
AI Agent Empowers Global Customer service

01 Premium Udesk Booth: Hall H3, Booth B02

Udesk’s exclusive booth (B02, Hall H3) attracted continuous popularity throughout the event. The company fully demonstrated its integrated system of "enterprise AI Agent and global service capabilities", intuitively presenting how AI Agent builds a closed-loop global service system and optimizes end-to-end customer experiences. Numerous attendees and enterprise representatives stopped for on-site visits and in-depth communications with Udesk’s technical and solution teams to discuss the innovative implementation and application of AI Agent across the full enterprise service chain.
AI Agent Empowers Global Customer service

02 Enterprise AI Agent & Customer Experience Innovation Practice Forum

Complementing its booth exhibition, Udesk hosted the exclusive thematic forum on enterprise AI Agent and customer experience innovation practices, which stood out as a highlight of the summit. Targeting core pain points of enterprise digital transformation, the forum focused on practical technology implementation and scenario-based practices rather than empty theoretical concepts. Udesk’s senior experts delivered in-depth interpretations of the enterprise AI Agent technical foundation, voice agent solutions, as well as industry-specific practices for manufacturing globalization, retail and telecommunications sectors.
AI Agent Empowers Global Customer service

03 AI Innovation Empowers High-Quality Industrial Development

At HUAWEI CONNECT 2026, Udesk fully demonstrated its in-depth expertise and technological strengths in enterprise AI Agent and customer experience management through solid technological capabilities and mature industrial implementations. Many partners and corporate clients reached preliminary cooperation intentions on-site, laying a solid foundation for future ecological co-construction and in-depth business collaboration. Moving forward, Udesk will continuously strengthen AI R&D capabilities, deepen all-round cooperation with the Huawei ecosystem, and deliver mature, high-efficiency customer experience innovation solutions. This empowers more enterprises to upgrade service models via AI Agent, seize digital and intelligent development opportunities, and jointly drive high-quality industrial development.

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The article is original by Udesk, and when reprinted, the source must be indicated：https://www.udeskglobal.com/blog/huawei-connect-2026-udesk-ai-agent-empowers-global-customer-experience-innovation.html

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