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How to Create a WhatsApp Chatbot in 5 Steps to Engage Customers

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Article Summary:A WhatsApp chatbot allows businesses to provide automated assistance to users around the clock in a familiar environment.

WhatsApp has over 2 billion active users globally and has become a primary communication channel, especially for customer service. A WhatsApp chatbot allows businesses to provide automated assistance to users around the clock in a familiar environment.

By creating a chatbot, businesses can engage customers more proactively and resolve common queries at scale. Here are 5 simple steps to set up an effective WhatsApp chatbot:

  1. Get a business number and enable the WhatsApp Business API.
  2. Choose a chatbot platform - Udesk offers an intuitive bot builder for non-coders.
  3. Design the bot profile and add a welcome message.
  4. Map common customer intents like order status, payments etc. to auto-responses.
  5. Integrate live agent assistance for complex queries beyond the bot's scope.

Udesk's AI-powered chatbot solution stands out with its advanced natural language understanding capabilities. The bot can truly comprehend user intent and have natural conversations to provide a personalized experience.

Its machine learning and NLP abilities also ensure high resolution rates for customers' queries directly through the bot. Plus, the bot seamlessly hands off unresolved conversations to agents.

By creating an engaging WhatsApp bot with Udesk in just 5 steps, businesses can effectively resolve customer issues at scale. This allows them to deliver faster support while gaining valuable insights into how to improve continuously.

Take our AI Chatbot for a spin—for free—to see how it can work for your business.

Chatbot

The article is original by Udesk, and when reprinted, the source must be indicated:https://www.udeskglobal.com/blog/how-to-create-a-whatsapp-chatbot-in-5-steps-to-engage-customers.html

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