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Live video support: Why you need it and how to get started

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Article Summary:Live video support has become increasingly important for customer service in today's digital world. There are several key benefits to implementing a live video solution:

Live video support has become increasingly important for customer service in today's digital world. There are several key benefits to implementing a live video solution:

Faster resolution of customer queries. With video, agents can see problems demonstrated in real time rather than relying solely on verbal or written explanations. This allows for misunderstandings to be cleared up immediately and complex issues to be resolved more quickly1.

Reduced wait times. Customers enjoy having their questions answered in a live, synchronous manner rather than waiting for a callback or email response. Agents can also handle queries more efficiently when they have the full context visualized before them2.

Increased customer satisfaction and trust. Being able to see another human on the other end of the line makes customers feel more personally cared for. They also have greater confidence that their issues will be understood clearly3.

Lower costs. Live video calls require fewer agent-customer interactions to resolve issues compared to traditional phone or chat support. This translates to big savings over time that outweigh the initial investment in video technology.

To start offering live video support, businesses need to choose a platform that is stable, user-friendly and integrates seamlessly with other customer service systems.

Udesk's Video Chat solution provides high-quality livestreaming with features like screen sharing that empower agents to go beyond mere conversation. Its flexible API allows for customization based on specific business needs. Udesk also ensures video calls comply with privacy regulations to maintain customer trust.

In summary, live video has become a necessity for modern customer engagement. Migrating to a solution like Udesk's Video Chat enables companies to reap the benefits of faster resolutions, improved experiences and reduced costs through personalized, face-to-face support.

Take our Video Chat for a spin—for free—to see how it can work for your business.

Video Chat

The article is original by Udesk, and when reprinted, the source must be indicated:https://www.udeskglobal.com/blog/live-video-support-why-you-need-it-and-how-to-get-started.html

video callingVideo Chatvideo customer support

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