Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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livechat

LiveChat: Real-Time Chat Support

LiveChat applications have become integral tools for businesses seeking to bolster their customer service efforts. In this article, I’ll go over wh...
11/04/2024 497
livechat LiveChat Tools Real-time Chat Product
Enhancing Customer Experience with LiveChat: Real-Time Solutions for Today’s Online Shopper

In the digital age, the online shopping experience is king. Consumers demand not only quality products but also immediate support and assistance as...
10/01/2024 372
livechat livechat online web chat Guide
Building Long-term Client Relationships with LiveChat: The Key to Retention And Loyalty

In the competitive realm of business, client retention and loyalty are paramount. A key player in achieving these goals is LiveChat – the tool that...
10/01/2024 445
livechat livechat online web chat Guide
Integrating LiveChat with AI: The Future of Customer Service and Engagement

The integration of artificial intelligence (AI) with LiveChat systems is revolutionizing the way businesses interact with their customers. By harne...
10/01/2024 409
livechat livechat online web chat Guide
Harnessing the Power of LiveChat Analytics to Drive Business Decisions

Data is a gold mine for businesses seeking to improve their products, services, and overall customer experience. LiveChat is a potent tool in this ...
10/01/2024 370
livechat livechat online web chat Guide

The article is original by Udesk

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