Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Contact Center Platform

Turn Customers Into Fans: AI Customer Service Solutions

Today, customers have higher expectations than ever when it comes to service. They want fast, personalized, and convenient support anytime, anywher...
10/01/2024 395
Contact Center Platform Customer Engagement Platform customer experience platform Guide Product
Do more with Udesk’s AI Customer Service Solution

In today's digital world, customers have come to expect quick, convenient, and personalized service whenever and however they need it. However, mee...
10/01/2024 511
Contact Center Platform Customer Engagement Platform customer experience platform Product
Udesk: Best Customer Experience Platforms to Grow Your Business

To meet rising customer expectations and drive business growth, companies need robust customer experience platforms that can manage end-to-end cust...
10/01/2024 487
Contact Center Platform Customer Engagement Platform customer experience platform Product
A detailed guide about “customer experience platforms”

If you aim to maintain customer satisfaction, retain more clients over time, and ultimately provide the finest customer experience, here’s what you...
10/01/2024 488
Contact Center Platform customer experience platform Customer Ticketing System Guide Product

The article is original by Udesk

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