Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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video customer service chat

Elevating Customer Satisfaction and Engagement with Video Customer Service Software!

As technology continues to advance rapidly, video customer service software has become an essential tool for businesses to provide top-notch custom...
16/01/2024 460
video customer service video customer service chat video customer service software Guide
Best Video Customer Service Software Recommendation

As a member of Udesk’s marketing team, we are honored to help you choose the best Video Customer Service Software. In this article, we will share s...
16/01/2024 486
video customer service video customer service chat video customer service software Guide
A Comparison and Buying Guide of the Top 5 Video Customer Service Software Solutions

As a leading provider of video customer service software, Udesk is committed to closely monitoring other top-tier solutions in the market. From the...
16/01/2024 323
video customer service video customer service chat video customer service software Guide
Udesk Video Customer Service Software Buying Guide

As the market competition continues to intensify, customer experience has become more important than ever before. Video customer service software i...
16/01/2024 399
video customer service video customer service chat video customer service software Guide

The article is original by Udesk

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